10/4/2008
Congress recently passed legislation authorizing a temporary increase in FDIC coverage on deposit insurance per institution from $100,000 to $250,000 per individual depositor. The new insurance coverage is effective immediately through December 31, 2009.
8/1/2008
Our card network, PULSE, has issued a fraud bulletin regarding a telephone fraud scam. Although Citizen’s State Bank has not been affected by this scam to date, it has been reported in Texas and Oregon. We would like to pass this information on to protect our customers and so you will be aware of this incident.
Automated calls have been placed to customers stating that “your debit card was suspended due to suspicious fraud activity.” The customers were then asked to call a phone number, where they were asked to enter a card number, PIN, and expiration date.
The secret service has been contacted regarding this matter and it is under investigation.
It is important to remember that you should never tell anyone your PIN number and you should never give your card number to an individual unless you initiated the transaction or call.
If you have encountered a suspicious telephone call or any other fraudulent activity, please report the situation to us immediately.
Fraudulent E-mail
It has been brought to our attention that some of our customers may have received a fraudulent e-mail from a scammer appearing to be Citizen’s State Bank. We would like to make our customers aware of this activity in an effort to help protect your personal and financial information. With the rising popularity of e-mail, there are several scams that customers should be aware of.
It is important to recognize e-mails that could put your personal information in jeopardy. When checking your e-mail, please watch out for phishing, spam or other fraudulent activity. Here at Citizen’s State Bank, we want you to know that we will never ask for your personal information using e-mail. So we ask that you only provide your information if you have initiated the sign-on process to your online account by going to our secure website.
If you receive an e-mail that looks like it may be from Citizen’s State Bank requesting financial information or other personal information, please take the follow precautions:
· Treat the e-mail with suspicion. Before entering in any personal information, contact us at (888) 522-7221 to verify the legitimacy of the e-mail.
· Do not reply to the e-mail or click on a link within the e-mail message, instead use a bookmark you’ve already created to view the company’s website.
· Do not download anything or open any attachments from the e-mail. Citizen’s State Bank does not send e-mail attachments, other than in instances where the Bank has deemed that the content warrants encryption for security purposes.
If our domain name is not in the web browser’s address field, it’s not our website.
Web site: www.csbcheneyks.com
Online Banking: www.csbcheneyksonline.com
If you have encountered a suspicious e-mail, Web site, or pop-up window claiming to be affiliated with Citizen’s State Bank, please report the situation to us immediately. If you suspect that you have received a fraudulent e-mail, please forward it to us immediately at: csbonline@csbcheneyks.com
