2-10-2010
Special Alert!
There is an email phishing scam being circulated that says it is from American Bankers
Association. (In the field of computer security, phishing is a
criminal fraudulent process of attempting to acquire
sensitive information such as usernames, passwords
and credit card details by masquerading as a trustworthy
entity in an electronic communication.) In the subject
line it will say "Unauthorized Transaction" and will
ask "Please review the transaction report by
clicking the link below". DO NOT CLICK ON
LINK! Do not open but delete email. American
Bankers Association is aware of the situation.
12-1-2009
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The Electronic Payments Association (NACHA) has issued an advisory that a phishing e-mail is being sent to customers that appears as if it is from the NACHA. The e-mail warns users about a failed ACH transaction and includes a link that redirects the individual to a fake NACHA web page and another link that leads to a Jabber/Zeus malware download.
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Sample E-mail Content
Dear bank account holder,
The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below: Unauthorized ACH Transaction Report (this is how the link is presented)
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For more information, please visit NACHA's home page at www.nacha.org. Information provided by Digital Insight.
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11-13-2009
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"Special Alert"
The FDIC is warning that fraudulent e-mails claiming to be from the agency are in circulation. The e-mails come from the address “FDIC <consumeralerts@fdic.gov>” and have a subject line that reads: “FDIC Alert: check your Bank Deposit Insurance Coverage.”
The e-mail tells recipients that, “Recently FDIC has officially named the bank you have opened your account with as a failed bank, thus, taking control of its assets.” The e-mail then asks recipients to visit the FDIC Web site to check their deposit insurance coverage and provides a fraudulent link. It then instructs recipients to “download and open your personal FDIC Insurance File to check your Deposit Insurance Coverage.”
Recipients should consider the e-mail an attempt to collect personal or confidential information. The FDIC does not issue unsolicited e-mails to consumers. Financial institutions and consumers should not follow the link in the fraudulent e-mail. (Information provided by ICBA.)
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10-28-2009
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"Special Alert"
Automated calls and text messages to cell phones have been placed to customers stating that "your debit card was suspended due to suspicious fraud activity." The customers were then asked to call a phone number where they were asked to enter a card number, PIN, and expiration date. We do not use text messaging or call our customers for their card number or pin number. DO NOT RESPOND OR GIVE YOUR INFORMATION. If you have questions, please call the bank.
It is important to remember that you should never tell anyone your PIN number and you should never give your card number to an individual unless you initiated the transaction or call.
If you have any questions or concerns please call us at 316-542-3142.
Thank You!
Citizen's State Bank
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5-19-2009
Our card network, PULSE, has issued a fraud bulletin regarding a telephone fraud scam. We would like to pass this information on to protect our customers, as we have had reported cases of this affecting our customers.
Automated calls and text messages have been placed to customers stating that “your debit card was suspended due to suspicious fraud activity.” The customers were then asked to call a phone number, where they were asked to enter a card number, PIN, and expiration date.
The secret service has been contacted regarding this matter and it is under investigation.
It is important to remember that you should never tell anyone your PIN number and you should never give your card number to an individual unless you initiated the transaction or call.
If you have encountered a suspicious telephone call or any other fraudulent activity, please report the situation to us immediately.
4-1-2009
There is a possibility that Online Banking customers may be susceptible to computer viruses that may present a logon screen that is not Citizen's State Bank's. Please be sure that you have an up to date virus protection software and that you recognize the Online Banking logon screen in which you are accustomed to before you attempt to submit your login information. Please be aware and vigilant, if there are any misspellings and it is rather generic as compared to our normal login screen. If you have any questions, please give us a call.
2/24/2009
On February 18th, a consumer assistance program called Help With My Credit was launched. This program is designed to assist consumers who may be struggling to make their credit card payments in today's tough economic climate. Please visit www.HelpWithMyCredit.org for more information.
12/8/2008
Estimate your FDIC Insurance Coverage with EDIE the Estimator at www.fdic.gov/edie
10/4/2008
Congress recently passed legislation authorizing a temporary increase in FDIC coverage on deposit insurance per institution from $100,000 to $250,000 per individual depositor. The new insurance coverage is effective immediately through December 31, 2013.
Fraudulent E-mail
It has been brought to our attention that some of our customers may have received a fraudulent e-mail from a scammer appearing to be Citizen’s State Bank. We would like to make our customers aware of this activity in an effort to help protect your personal and financial information. With the rising popularity of e-mail, there are several scams that customers should be aware of.
It is important to recognize e-mails that could put your personal information in jeopardy. When checking your e-mail, please watch out for phishing, spam or other fraudulent activity. Here at Citizen’s State Bank, we want you to know that we will never ask for your personal information using e-mail. So we ask that you only provide your information if you have initiated the sign-on process to your online account by going to our secure website.
If you receive an e-mail that looks like it may be from Citizen’s State Bank requesting financial information or other personal information, please take the follow precautions:
· Treat the e-mail with suspicion. Before entering in any personal information, contact us at (888) 522-7221 to verify the legitimacy of the e-mail.
· Do not reply to the e-mail or click on a link within the e-mail message, instead use a bookmark you’ve already created to view the company’s website.
· Do not download anything or open any attachments from the e-mail. Citizen’s State Bank does not send e-mail attachments, other than in instances where the Bank has deemed that the content warrants encryption for security purposes.
If our domain name is not in the web browser’s address field, it’s not our website.
Web site: www.csbcheneyks.com
Online Banking: www.csbcheneyksonline.com
If you have encountered a suspicious e-mail, Web site, or pop-up window claiming to be affiliated with Citizen’s State Bank, please report the situation to us immediately. If you suspect that you have received a fraudulent e-mail, please forward it to us immediately at: csbonline@csbcheneyks.com
